Patient Resources

Everything you need to access care, support, and important patient information.

Helpful resources for your care

Whether you’re preparing for your first visit, looking for insurance information, accessing patient forms, or exploring support programs, we’re here to help. Find the resources, tools, and information you need to make your healthcare experience as simple and stress-free as possible.

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Insurance Information

Learn about accepted insurance plans, billing information, and payment options.

 

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Patient Forms

Access forms and documents to help prepare for your visit.

 

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Patient Assistance

Access forms and documents to help prepare for your visit.

 

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Patient Grievances

Review your rights and submit feedback, concerns, or complaints.

 

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Community Resources

Find additional healthcare, support, and community-based services.

 

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Patient Portal - Healow

Securely access your health information and communicate with your care team.

 

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Insurance Information

Circle Care Center participates with most local and national insurance plans. However, it is your responsibility to understand whether your insurance has limits on the doctors you can see or the services you may receive.

Depending on your insurance coverage, you may be responsible for co-payments, co-insurance, or other deductible amounts. These payments are due at the time of your visit.

Please contact our billing office, (203) 852-9525, or call your insurance carrier should you have any questions.

Accepted Insurance Plans include:

  • Aetna
  • Anthem/Blue Cross 
  • Cigna
  • ConnectiCare 
  • Medicaid
  • Medicare
  • Oxford
  • United Health Care

We accept additional insurance plans not listed here. If you do not see your carrier listed here, give us a call at (203) 852-9525 to confirm that your insurance will be accepted.

Appointment Cancellation Policy

You must call 24 hours prior to your scheduled appointment time to avoid a mandatory $25 cancellation fee.

Patient Forms

For your convenience, we have supplied our general patient forms below. You can use the links provided and submit them online ahead of your next appointment; or if you prefer, paper copies can be provided to you at the time of your appointment.

Additional Information

Request An Appointment

Request An Appointment in Norwalk

Request An Appointment in Glastonbury

Request a Counseling Appointment (Both Locations)

Patient Assistance Program

Circle Care Center offers patient assistance to ensure our patients can access affordable healthcare services, regardless of insurance status. CCC’s Patient Assistance fund can help cover out-of-pocket costs for patients seeking sexual health services who are underinsured or uninsured. Financial assistance is provided to cover a patient’s costs for copays, lab fees, prescriptions, transportation, and more. This program only provides financial assistance for services provided at Circle Care Center.

Are you having trouble affording your care at Circle Care Center? Fill out our Patient Assistance Fund Application today and a CCC staff person will be in touch to see what we can do to help.

Additionally, we have a separate program that can assist with costs associated with a PrEP prescription for HIV prevention. To find out more about this program, go to our PrEP Grant program page.

Patient Grievances

If, for some reason, you felt that the service you received was not satisfactory, please fill out our Patient Complaint Form online. You can also call our Compliance Officer to discuss your experience at 203-852-9525 x327. If you prefer to fill out a paper copy of the Patient Complaint Form, please email info@circlecare.org to request one.

If you feel as though you have been discriminated against, you can file a complaint directly with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights by sending a letter to 200 Independence Ave, S.W., Washington, D.C. 20201; calling 1-877-696-6775; or visiting the HHS website.

Circle Care Center
Taylor Edelmann
c/o Compliance Officer
618 West Avenue
Norwalk, CT 06850

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