MEDICATION REFILLS:

CCC Pharmacy: (203) 939-1765
Toll Free: (855) 205-7535

*Please allow 48-72 hours for all prescription refill requests. (We reserve the right to schedule an office visit for medication reviews or refill requests.)
Prior authorizations can take up to 5 business days for approval.

Pharmacy Website: http://cccpharmacy.org

 

PATIENT ACCOUNTS/BILLING:

If you have questions about a CIRCLE CARE Center bill, please call our Billing Specialist at (203) 852-9525 x321.

If your insurance or income information has changed and you need assistance, please contact our Billing Specialist at (203) 852-9525 x321 to schedule an appointment. This cannot be done over the phone.

 

URGENT CARE:

If you are experiencing mild/moderate symptoms, or feel you need to see a provider within 2 days, please contact the office. If necessary, your call will be forwarded to one of our practitioners for assessment. To schedule an urgent appointment, please call: (203) 852-9525.

NOTE: IF YOU ARE EXPERIENCING A TRUE MEDICAL EMERGENCY, DIAL 911. CALLING 911, GOING DIRECTLY TO YOUR LOCAL EMERGENCY ROOM, OR CALLING OUR CLINICIAN ON-CALL AT (203) 570-6949 ARE THE BEST OPTIONS FOR HEALTH MATTERS THAT CANNOT WAIT.

 

REFERRALS:

If you are requesting a new referral for any issue, please schedule an appointment with one of our medical providers. If you are calling to renew a referral that is less than 2 years old, or to request a new referral for an issue you have addressed with your medical provider, please call (203) 852-9525.

 

MENTAL HEALTH:

For existing patients, if you would like to make an appointment or to inquire about the status of the Mental Health availability, please call: (203) 852-9525.

If you are not a patient of CCC, you will be required to see a health provider before making an appointment for mental health services. Please call (203) 852-9525 to make an appointment with one of our providers.

LAB RESULTS:

Whenever possible, we strongly encourage you to have your laboratory analyses drawn 7-10 days prior to your scheduled office visit/consultation, allowing a comprehensive discussion of your results during that office visit/consultation. This is the most effective way for our providers to ensure you understand your results and to help you enact any changes that may be needed to address your results.

If you have recently seen one of our providers who ordered lab testing for you and you have pre-arranged for that provider to phone you regarding your lab results, please note that return times may vary depending on the test type, but some results can only be discussed in person. Ask a nurse or your provider about when you can expect your results back and how discussion of your lab results should be handled.

Patients can now sign up for our PATIENT PORTAL. Our electronic health record will enable you to obtain your results, if relevant to your healthcare. Please be sure to check in with our front desk to ensure that your email and contact information is up-to-date with CIRCLE CARE Center. Please call (203) 852-9525 to update your contact information.

 

FRIDAY CLINIC HOURS:

Friday appointments for sexual health and urgent care* begin at 9:30am until 3:00pm. Routine primary care appointments are usually not scheduled on Fridays.

*NOTE: Urgent care is for existing patients only.

 

PATIENT ADVOCACY:

If you have a complaint or concern, you can download the COMPLAINT FORM and either fax it to (203) 854-0371 or email it to lthomas@whcccc.org or send it regular mail.  If you cannot download the form or prefer to discuss your complaint confidentially, please contact Human Resources manager, Layton Thomas, at (203) 852-9525.

 

SPEAKING TO YOUR PROVIDER:

Because of the clinical demands placed upon our providers, please try to obtain any information you may require from our front desk staff or one of our Certified Medical Assistants. Telephone calls requesting information will first be handled by our front desk staff who will obtain the information from one of our providers. If your call is about confidential medical or personal information, these telephone calls will first be handled by our Certified Medical Assistant.

Our goal is to have your needs met as quickly as possible and give providers as much time with patients as possible. Please be aware that it may take up 24-72 hours to hear back from a team member or your provider. Do not leave a message if you are experiencing a medical emergency or other urgent medical matters.

For all other matters, please call our main line and speak to front desk staff or Medical Assistant at (203) 852-9525